Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and customer service.
Ordering & Shipping
We partner with major shipping carriers including USPS, UPS, and FedEx to ensure fast and reliable delivery. All orders are carefully packaged to protect your handmade items during transit.
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order anytime in your account dashboard under "Order History".
Yes, we ship to most countries worldwide! International shipping typically takes 7-14 business days depending on the destination. Customs fees may apply and are the responsibility of the recipient.
While rare, if your package is delayed or lost, please contact our customer service team immediately. We'll work with the shipping carrier to locate your package or issue a replacement/refund.
Returns & Exchanges
We offer a 30-day return policy for all items in their original condition with tags attached. Return shipping is free for defective items or our errors. Custom orders are not eligible for return.
Log into your account, go to Order History, select the order, and click "Return Items". Print the prepaid return label and drop off at any shipping location. Exchanges follow the same process.
Yes, personalized or custom-made items, items marked as final sale, and items returned after 30 days cannot be returned. All returns must be in original condition with tags attached.
Refunds are processed within 3-5 business days after we receive your return. You'll receive an email confirmation once processed, and funds typically appear in your account within 5-10 business days.
Product Authenticity
Every artisan partner undergoes a rigorous vetting process. We verify their craftsmanship techniques, material sourcing, and work directly with them to ensure genuine handmade products.
Absolutely! We prioritize sustainable and ethical sourcing. All materials are obtained through fair trade practices, and we work closely with artisans who share our commitment to environmental responsibility.
Yes! Each product page includes information about the artisan who created it, including their background, techniques, and story. We believe in connecting customers directly with the makers.
General Support
You can reach our customer service team Monday-Friday 9AM-6PM EST via email at support@artisan-haven.com, phone at 1-800-ARTISAN, or through the live chat on our website.
Yes! We offer beautiful, eco-friendly gift wrapping for $5 per item. You can select this option during checkout and include a personalized message for the recipient.
After receiving your order, you'll receive an email invitation to review your purchase. You can also leave reviews by logging into your account and visiting the "Order History" section.
Still need help?
Can't find the answer you're looking for? Our customer service team is here to help you with any questions about our products, orders, or services.